It’s the news that no food company wants to hear: There’s a problem with a product, serious enough to warrant a potential recall. In recent years, a number of companies have been caught flat-footed by this very situation. Among the high-profile examples have been E. coli 0157:H5 in fresh spinach and in hamburger, salmonella in peanuts and a recall of 36 million pounds of fresh and frozen turkey also because of suspected contamination with salmonella.

“Fast food.” Each word on its own is harmless, even positive, but when brought together the phrase conjures a host of controversial and un­pleas­ant images – from the glaring fluorescent lights to greasy meals eaten in the car, meat that might not be meat and milkshakes that definitely aren’t dairy, all the way up to the obesity epidemic. And yet, a new crop of restaurants is emerging that, while providing food quickly, are a far cry from what we think of as fast food.

Photographer Christopher Boffoli has been creating unique dioramas for nearly a decade. His models may be small, but the Seattle-based artist says he hopes his work makes people think about some of society’s big issues, particularly concerning food and consumption.

When companies assess competitive advantages, they tend to look at their position in the marketplace versus the competition, a product or service that presumably offers greater quality and reliability, capacity for growth and, of course, a cost-effective operation. Yet one item that never seems to enter the long list of positives is employee training.

When we become so engrossed in meeting our direct customers’ needs, we forget who runs the show – the consumer. The relationship between companies and consumers is not unlike a pair of love-struck teenagers. Although dogged in its pursuit, the company doesn’t quite understand why the consumer plays hard-to-get. Meanwhile, the consumer just wants to find a company it can trust, and until then, will continue playing the field. 

Food and beverage marketers are lucky – people are passionate and highly particular about what they consume. So, it isn’t surprising that the masses would want to be “friends” with food and beverage brands in social media. Do I want to be friends with prime rib and a frosty lager? Absolutely!

We are a nation obsessed with food – not just consuming it, but discovering it, preparing it, and more recently, talking about it.  Where does our obsession come from? Maybe it’s because we have so much more information than ever before. The more information we get, the more we crave. 

When it comes to a brand, most believe it resides in the province of marketing. That is an often fatal falsehood that almost always leads to failure, a distrust of brand in general and being left in the dust by the competition. The truth is the province of brand resides in the C-suite, with the leader of the entire operation, whether it is the CEO or the owner. If it doesn’t, the brand will fail.

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